Customer service

Our wide, versatile and comprehensive range of haulage services is only part of the reason for dealing with R Swain and Sons.  As well as a complete package of constantly updated and evolving transport and delivery solutions, we offer a level of customer service that is second to none.

Expert advice, professional management

The level of support we provide is entirely up to you. We can, for instance, take on the management of your whole fleet and transport operations, working closely with you as part of your team. We’re equally happy to handle a single project from beginning to end. You can also count on us to provide valuable advice on the type of vehicle or vehicles that would be ideal for your particular project.

Support services to suit you

Whatever the challenge, we’re here to provide support services that ensure the optimum solution every time.  Our project planning and management teams will ensure that your project is delivered on time, on budget and is fully compliant with all the necessary regulations and applicable laws.

Insight, analysis and reports

To make sure you’re completely on top of the information you need to make business-critical decisions about your fleet, we provide reporting and analytical services that give you in-depth insight into each and every aspect of your project or projects. The more you know, the better position you are in to adjust and adapt your fleet to meet constantly evolving needs.

Professional administrators

How else can we help? All the usual ways you’d expect from a major operator in the transport industry. Billing and invoices are detailed and provided in a timely way, all our estimates and quotes are also detailed and clear, as are our comprehensive pricing models. All of which helps to make certain that the high standards we apply to our haulage and specialist transport services also apply to our administrative and customer support services.

Talk to us now about how we could help you.